Returns & Exchanges

Please read the following information carefully to understand Craftmasters of Nantucket's Return, Exchange and Refund Policy. 

Returns and Exchanges

We are very proud of the quality of our products and make it a priority to ensure all products are delivered in excellent condition. If for any reason, your item does not meet your expectations, you may return it within 30 days of receipt of goods from our warehouse.

Returns, credits, exchanges and warranty replacements will not incur a processing or restocking fee.

Items purchased on sale are returnable for credit, exchange or replacement only. 

Monogrammed or custom embroidered items cannot be returned. Scrimshaw and other custom items cannot be returned.

Quality and damage related returns will require providing an image of the item to help us understand the issue.

If more than 30 days have gone by since we shipped you your items, unfortunately we cannot accept your return.

To Initiate a Return or Exchange

You can create a return or exchange by emailing us at or calling us at (508) 228-0322. Be sure to have the order number and your email address available. Returns and Exchanges are FREE.

Returns may be either done in store or by mail.

Please note that all returned merchandise must be unused, in the original packaging.

If the return policy is not followed, the return will be rejected and the cost of the return will be at cost to the buyer.

Late or Missing Refunds

Returns are processed 24-72 hours from receipt of request.

Refunds will sent via the same method of payment as the original transaction. If you haven’t received a refund yet, first check your bank or credit card account again.

Please note that "final sale" items are not returnable or exchangeable except for manufacturing defect. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Then contact your bank or credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at