Shipping Information
Shipment processing time
Please allow 1-3 business days to process your order. Orders are not shipped on weekends or holidays. Orders placed between Friday to Sunday will be shipped the following Monday.
Be mindful of holidays when selecting your delivery method. If you have an urgent situation or question about shipping timelines, please use our contact page to reach out to us or reply back to your order confirmation.
Order cut-off time
Orders must be placed before 11:00 AM EST for same-day shipping. Orders placed after 11:00 AM EST will ship the following business day.
Quoted shipping times account for USA and delivery country business days only.
Please note if payment is made using ACH or Paypal ePay, Classic Prep must wait until the payment clears (3-7 business days) prior to beginning shipment.
Shipping rates & delivery estimates
Shipping is calculated free for all orders shipping to the United States. We do not ship internationally at this time.
Orders will ship via the best method (USPS or UPS). Average transit times are 3-7 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Please contact craftmastersinfo@gmail.com if you have any questions.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Can you provide me with a tracking number?
All tracking number will be emailed to the customer as soon as the tracking information becomes available.
I've entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
International Shipping:
We do not currently ship outside of the United States.
Our Satisfaction Guarantee Policy:
At Craftmasters of Nantucket, we take pride in the quality of our products. We’re confident that the quality of our products will meet, if not exceed, your expectations. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange for store credit of the merchandise price within 30 days of receipt of product. Please note that shipping charges and taxes are non-refundable, unless the item received is incorrect or damaged. In that case, we ask that you contact us prior to sending the item back, so that we can provide you with a return shipping label and expedite your replacement order. To exchange an item for any other reason, simply email us at craftmastersinfo@gmail.com or call us to initiate an exchange. The unused items would need to be returned to the address below along with the receipt and all original packaging to:
7 India Street,If you have any questions or concerns about our shipping and store credit policy, our Customer Care team will be happy to assist you. Please feel free to contact us at craftmastersinfo@gmail.com or call us at 508-228-0322. We are available to assist you Monday – Sunday, from 10am – 5pm EST.
